Policies

Our Policies

www.bbqgrillshouston.com is owned and operated by QRF Pool Service, LLC. All purchasing transactions take place over a secure connection.  Our site uses the latest encryption technologies to keep your data safe. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that and will not share it with other companies. If you have any questions, please call us at 832-437-7305.

Item Information

QRF Pool Service, LLC reserves the right to change item pricing or information at any time.

In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. In this instance, we will ship you the item you ordered (even though it may be slightly different than the image). Please check the product information and specs before you purchase.

Shipping Specifications

Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 2-3 weeks. Direct shipments are made to continental U.S. locations only.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose the freight carrier for your shipment. Once a shipment is in the hands of the carrier, we will send you tracking information so that you may deal directly with the carrier.

All shipments are considered residential deliveries.  We specify the use of a bobtail truck with lift gate. Larger shipments are shrink wrapped on pallets and the carrier can generally bring the shipment down a driveway or into a garage.  All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, QRF Pool Service, LLC cannot be held responsible for any loss or damages that may occur during delivery.

QRF Pool Service, LLC is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Shipment Inspection

Over 99% of shipments have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

IMPORTANT! You have 48 hours to call us at 832-437-7305 to report any damage.

STANDARD SHIPMENT:

If your shipment arrives through a typical carrier such as UPS or FedEx, you have 48 hours to call us at 832-437-7305 to report the damage.

Privacy Policy

As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you.
We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that.
If you have any questions, please call us toll free at 832-437-7305.

Sales Tax

Items sold by QRF Pool Service, LLC and shipped to locations in the US may be subject to tax.
Below is a non-exhaustive current list of states QRF Pool Service, LLC is required.
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  • Alabama
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kentucky
  • Louisiana

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  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota

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  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

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